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‘Could not complete your request because Photoshop does not recognize this type of file.’ Or The complimentary file storage provided by Adobe Creative Cloud should not be used to store sensitive data.However, sometimes Photoshop or other applications may not open the CR3 files. The licence agreement runs from 30 October 2021 to 29 October 2024 and entitles authorised UQ users to access the specified subset of the Adobe Creative Cloud suite on all UQ-owned computers.

These include:Ĭontact your Finance Professional Services team for help and include these details in the UniFi order: Products that are not included in the ETLA can be ordered separately through UQeMarket. To uninstall or remove Adobe Creative Cloud apps, follow the instructions on the Adobe website.

Click 'Deactivate' next to the device you want to sign out/deactivate.

If you try to sign in on a third device, you'll need to sign out of Creative Cloud on one of the existing devices. You can only sign into Creative Cloud on two devices at a time.

Type uq.edu.au into the email address field and click 'Continue'.

Staff and students can access Adobe Express online:

When your session is finished on the shared computer, log out of the computer.

Type uq.edu.au into the email address field and click 'Sign In'.

Open the Adobe Creative Cloud program you want to use.

If you're a student and want to use Adobe Creative Cloud in shared spaces, including labs: Using Adobe Creative Cloud for students in shared spaces If you have problems installing the software, contact your local IT support team or submit an IT request. Search for the program name and click to install.

If you're self-installing Adobe software using the Microsoft Software Centre or Self Service, you'll need to install Adobe Digital Editions separately. If this does not resolve the issue, please submit an IT request. If you are having trouble installing Adobe applications, try closing any running Microsoft Office or Adobe applications before attempting to reinstall.

If you're updating the software, select the 'Advanced Options' tab before choosing update and tick 'remove old versions' if you don't want to keep the old software.

If you already have existing Adobe Creative Cloud software installed, you'll have the option to update this software.

Select the programs you want to install.

Type uq.edu.au into the email address field and click 'Continue'.

Once installed, launch Adobe Creative Cloud.

Sign in as per steps 3 and 4, then select 'Install Creative Cloud app' from the 'Quick Links' section. For personal or non-UQ devices, including UQ devices which do not have a self-install option, go to the Adobe website. You can use the Microsoft Software Centre (Windows) or Self Service (Mac) to self-install the Adobe Creative Cloud Client.Installing and signing into Adobe Creative Cloud

If you have purchased an Adobe subscription to use Creative Cloud at home, visit the Adobe Manual Asset Transfer page to learn how to migrate your data from your personal account to your UQ account. See 'Installing and signing into Adobe Creative Cloud' for instructions. Staff can use Adobe Creative Cloud on up to 2 devices simultaneously (including personal devices). The ITS licensing team will then contact you to discuss your requirements. If you're a course coordinator and need Adobe Creative Cloud student home use licences, submit an IT request. Students are only able to access Adobe Creative Cloud using UQ-owned computers, except for Adobe Express, which can be accessed online. Home use licences Student home use licences If you have a genuine need for this software for UQ work purposes, submit an IT request. Other types of users will not automatically receive a licence. Supervisors can request an Adobe Creative Cloud licence (staff login required) for their HDR students. UQ full-time, part-time and casual staff.active HDR students with their requirements approved by their faculty or institute.UQ students who are enrolled in a UQ program or course, and are using UQ-owned computers located in computer labs, libraries and classrooms.

The listed Adobe products are available at no charge for:

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